Payment

We accept most major credit cards, debit cards and cash. Prior to your departure from the Hotel, you will be required to settle your bill which will be the balance due for the rooms and any extras incurred during your stay. If your bill is not settled prior to departure, the Hotel reserves the right, and you grant permission for the Hotel to charge any balance due to the card used to make the booking.

 

Check in / Check out

Check in time is from 14.00hrs – 23.59hrs. Guests delayed during travel or plan on arriving outside of these times, must contact the hotel so that arrangements can be made.
Check out time is 11.00 hrs
Baggage can be stored on site and you can use the Hotel facilities if you arrive early.

 

Flexible Rate Terms and Conditions

Your credit card details will be used to guarantee your booking.

Should you need to cancel your reservation, please let us know by 12 noon, 48 hours prior to the date of arrival, so as to avoid our cancellation charges. In case of late cancellation or no-show, the full room price will be charged.

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

 

Pre-Paid Rate Terms and Conditions

Please be advised that bookings made on advanced purchase rates are non-refundable and non-transferable. 

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact team for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

 

Pet Policy

We at Kincraig Castle love all our guests including our canine ones and we welcome well behaved dogs. Please notify us during the booking process or in advance directly with the hotel.

Well behaved dogs over 1 year old may share their owners room for a charge of £25 per night inc of VAT.

Dogs are welcome in designated guest rooms with their owners, but not in food service areas. This will include most of the hotel public areas including lounges, bar and restaurant. Guide dogs and assistance dogs are an exception to the above policy and are allowed access to food service areas.

Guests are asked not to leave dogs unattended in rooms at any time without first advising reception, leaving a contact number where they can be easily reached and a DND on the door. Owners must take full responsibility for their pet’s behaviour throughout the stay and will be charged for any damage caused by their pet during their stay.

While we accept dogs in the hotel, it is also vital that we take steps to protect any allergy sufferers who may also be staying with us. It is therefore important that any guest notifies us at the time of booking if they suffer from a pet allergy, so that we can allocate a room away from where a dog will be staying.